Shipping policy

At Yunae Korea, we take shipping speed and reliability seriously. Our goal is to make your shopping experience simple and smooth from start to finish.

Processing time

All orders ship from our warehouse in the USA within 24 hours of being placed.

If we can't ship on time

If we are unable to ship your order within 24 hours (for example because of a stock issue), we will email you promptly with a revised shipping date. You can then choose to cancel for a full refund, issued within 7 business days, or keep your order.

Estimated delivery time

  • United States: 4–7 days.
  • International: 7–10 business days.

Delivery times are estimates and may vary depending on the destination and carrier conditions. During peak periods (Black Friday, holidays, major sales) or in case of carrier delays, delivery may take a few additional business days.

Shipping fees

  • United States: $4.95 insured shipping.
  • International: free insured shipping to every country available at checkout.

The exact shipping fee for your order is always displayed at checkout, before you confirm and pay.

Order tracking

As soon as your order ships, you will receive a confirmation email containing your tracking number. You can follow your delivery status at any time through the tracking link provided in that email.

International orders

For orders shipped outside the United States, customs duties, import taxes, or additional fees may apply. These charges are the sole responsibility of the customer. If a parcel is held or seized by customs, contact us at support@yunaekorea.com and we will send a replacement or issue a full refund, as for a parcel lost in transit. If you prefer to refuse a parcel at customs or not to pay these charges, please contact us first: your order remains covered by our 30-Day Money-Back Guarantee.

Lost or stolen packages

Once a package is marked as "Delivered" by the carrier, Yunae Korea is no longer responsible for lost or stolen items. We recommend providing a secure delivery address (workplace, secure mailbox, or hold for pickup) when ordering. If your package shows as delivered but you cannot locate it, please contact your local carrier first, then reach out to us at support@yunaekorea.com.

If your order is confirmed as lost in transit by the carrier and it is not marked as delivered, we will arrange a replacement or, where appropriate, a refund.

Incorrect address

It is the customer's responsibility to make sure the shipping address entered at checkout is correct. Reshipping fees for packages returned due to an incorrect address or a failed pickup will be charged to the customer.

Contact

For any questions about your order or delivery, please contact us:

  • Email: support@yunaekorea.com
  • Website: the Yunae Korea online store
  • Customer support: Monday to Friday, 9:00 AM – 5:00 PM ET
  • Response time: within 24 hours on business days

Yunae Korea is operated by Pacific Commerce Group LLC, doing business as Yunae Korea, a Wyoming business.
Business address: 30 N Gould St, Sheridan, WY 82801, United States